BAKBŌN Health

Terms & Conditions

PRIVACY POLICY

BAKBŌN LLC is committed to protecting your privacy. The confidential data you submit is protected using industry-standard SSL encryption. 

All of the customer data we collect is protected against unauthorized access and is never sold, traded or rented for commercial purposes to other organizations except to provide services, information, or products you've requested, when we have your permission, or when it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected threatening or fraudulent activities, and violations of Terms of Service, or as otherwise required by law.

Use of our web site generates a data log that is retained and analyzed. The data log contains non-personal, identifiable information including your Internet Protocol address, browser type, browser language, the date and time of your visit, the referring page, and one or more cookies that may uniquely identify your browser.

Aggregate information on web site usage is recorded, and all information volunteered and submitted by site users is collected and stored. This includes the use of specific services on the site such as performing keyword searches or requesting additional information. We also collect and retain your email address and any other information you provide when you communicate with us via email. Information we obtain about you is used to improve our web services and content, to process orders, and to communicate with you. 

Cookies may be required to use certain services on bakbonhealth.com. Cookies are small files that may include a unique identifier and which are sent from our web server to your web browser to be stored on your hard drive for record-keeping purposes. We use cookies to provide services, to record current session information and identify user trends and patterns. You may choose to view, block or erase cookies within your web browser. However, this may limit your ability to use all services provided on our web site.

Through www.bakbonhealth.com  you may be introduced to a variety of third-party vendors and sites. The privacy policies of these third parties are not under our control. The use of any information that you may provide to any third party will be governed by the privacy policy of the operator of the site that you are visiting, which may differ from ours. As well, in some cases these third parties may share the information that they collect about you with BAKBŌN LLC. Because we do not control the privacy policies of our affiliates or any third-party sites to which we may provide hyperlinks, we recommend you review the privacy policy of the site you are visiting. If you cannot find that site's privacy policy, or if you are uncertain about the entity to whom you are providing your information, you should contact that site directly for more information.

 

REFUND POLICY

Want to send your BAKBŌN back? Speaking of back, we back every purchase with a 30-day money back guarantee from date of purchase.

Send our team an email at info@bakbonhealth.com to coordinate your return. We will pay the shipping (U.S. orders only).

For international orders, we ask that you pay the shipping/duties both ways.

 

WARRANTY POLICY

At BAKBŌN, we are committed to making products that provide 100% satisfaction guaranteed. If one of our products breaks or malfunctions in the first year, send us an email and we’ll make it right.

Send our team an email at info@bakbonhealth.com to coordinate your warranty claim.

 

SHIPPING POLICY

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

DOMESTIC SHIPPING RATES AND ESTIMATES

All orders ship from Broomfield, CO 80020. Shipping charges for your order will be calculated and displayed at checkout. 

Note: All delivery times are estimates. Due to shipping carrier discrepancies and recent COVID-19 setbacks, delivery times are not guaranteed. 

Shipping option

Estimated delivery time

USPS Standard

3 to 10 business days

USPS Expedited

2 to 5 business days

 

INTERNATIONAL SHIPPING

We offer international shipping to select countries. Shipping and duty charges for your order will be calculated and displayed at checkout.

Note: All delivery times are estimates. Due to shipping carrier discrepancies and recent COVID-19 setbacks, delivery times are not guaranteed.

Shipping option

Estimated delivery time

Standard

6 to 20 business days

Expedited

2 to 7 business days

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at info@bakbonhealth.com with your name and order number, and we will look into it for you.